Title: CRM Operations Lead
Start Date: ASAP
Bill Rate: TBD
Locations: Hershey, PA
Description:
Job Profile Summary:
This role will be the primary operational interface for all other operational leads (e.g.. Owned Web Properties, Paid Media, Search, Social, eCommerce, etc), the Adobe Campaign Support organization, and the CRM Manager.
Duties & Responsibilities:
Start Date: ASAP
Bill Rate: TBD
Locations: Hershey, PA
Description:
Job Profile Summary:
This role will be the primary operational interface for all other operational leads (e.g.. Owned Web Properties, Paid Media, Search, Social, eCommerce, etc), the Adobe Campaign Support organization, and the CRM Manager.
Duties & Responsibilities:
- Broad responsibility and empowerment to identify and implement technical and operational requirements of each new CRM program.
- Work with multiple small teams with unique but often overlapping schedules and requirements.
- Translate requests from non-technical stakeholders into operational steps and successful outcomes
- Create and modify technical documentation for processes
- Operational in nature
- Adobe Certified Expert – Adobe Campaign Standard Developer or equivalent experience (2 to 5 years as an Adobe Campaign Platform Specialist or administrator)
- Strong API development and management skills
- Demonstrated competency in a variety of Data Transport and ETL processes and methodologies. Prefer experience with via Azure Data Factory
- Moderate technical trouble shooting capabilities (e.g.. able to identify communication failures vs. authentication failures, etc…)
- Demonstrated knowledge of metadata management concepts and practical application
- Basic understanding of SQL Databases including basic SQL query management and optimization skills
- Strong administration and task management skills
- Ability to work in a small, cross-functional team environment
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
