Title: Desktop Support Technician
Type: Contract
Location: West Palm Beach, FL, United States
Rate: TBD
The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems.
Maintains and implements desktop solutions in support of organizational business needs.
Provides professional-level phone support to customers.
Performs all duties in accordance with company policies and procedures.
Troubleshoot and replace laptop and PC hardware.
Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support. Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
Set up, maintain and troubleshoot Apple iPad tablets and IPhones.
Participate in IT Support queue which will result in assigning and prioritizing open issues.
Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems.
When appropriate, determine appropriate group for escalation.
Troubleshoot issues as 1st & 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
Perform server and desktop computer updates to safeguard from malicious viruses and malware.
Manage customer issues and requests by creating, tracking and documenting technical solutions.
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
Build\deploy new workstations (desktops & laptops).
Install\upgrade hardware\software on Windows workstations.
Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
Maintain positive relations through effective customer follow-up.
Off hours work may be required as needed.
Must be available to travel domestically up to 5%.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Excellent time management, communications, decision making, and organization skills.
Ability to use word processing, spreadsheets, and database programs.
Knowledge of setting up remote access for users.
Must be able to work independently to identify and resolve issues.
Concurrently, candidate must be able to effectively work with other team members and with upper management. Excellent communication skills, both written and verbal, are essential.
Set up and configure printers, scanners, and other peripherals Working knowledge of current communications devices and protocols, server and desktop technologies.
Experienced in VOIP/PBX telephony systems.
Ability to manage multiple projects, activities and tasks simultaneously.
Execute other tasks as delegated by Director of IT.
An individual must be able to perform each essential duty satisfactorily to be successful.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Physical Demands:
Type: Contract
Location: West Palm Beach, FL, United States
Rate: TBD
The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems.
Maintains and implements desktop solutions in support of organizational business needs.
Provides professional-level phone support to customers.
Performs all duties in accordance with company policies and procedures.
Troubleshoot and replace laptop and PC hardware.
Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support. Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
Set up, maintain and troubleshoot Apple iPad tablets and IPhones.
Participate in IT Support queue which will result in assigning and prioritizing open issues.
Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems.
When appropriate, determine appropriate group for escalation.
Troubleshoot issues as 1st & 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
Perform server and desktop computer updates to safeguard from malicious viruses and malware.
Manage customer issues and requests by creating, tracking and documenting technical solutions.
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
Build\deploy new workstations (desktops & laptops).
Install\upgrade hardware\software on Windows workstations.
Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
Maintain positive relations through effective customer follow-up.
Off hours work may be required as needed.
Must be available to travel domestically up to 5%.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Excellent time management, communications, decision making, and organization skills.
Ability to use word processing, spreadsheets, and database programs.
Knowledge of setting up remote access for users.
Must be able to work independently to identify and resolve issues.
Concurrently, candidate must be able to effectively work with other team members and with upper management. Excellent communication skills, both written and verbal, are essential.
Set up and configure printers, scanners, and other peripherals Working knowledge of current communications devices and protocols, server and desktop technologies.
Experienced in VOIP/PBX telephony systems.
Ability to manage multiple projects, activities and tasks simultaneously.
Execute other tasks as delegated by Director of IT.
An individual must be able to perform each essential duty satisfactorily to be successful.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
- Must have 3-5 years of experience as a Desktop Support Technician in a small to medium environment of servers, desktop systems and communications devices using current technologies.
- The employee must have excellent knowledge of Windows 10, 8.1 and 7, Windows server 2012 and 2012 R2, Microsoft office 2010-2016, and be proficient in utilizing internet to resolve IT related issues.
- MCP or/and A+ certification preferred.
Physical Demands:
- Able to lift heavy objects (50lbs or more): assistance can be solicited.
