Basic
SKU:
$199.00
$199.00
per item
Monthly Basic Business Service Plan
As Needed 24/7 Remote Support @ $90 per/call
(4) 1 hr remote support calls per/month.
Users can contact us via email or telephone.
Our support engineers use a remote access service which allows them to connect to the problematic system and fix it without having to visit your office.
(1) Free On-site Visit per/month
If an issue cannot be resolved remotely an engineer will be dispatched to site. Remote support call must be completed first before dispatch can happen.
Software Support
Software troubleshooting for standard Microsoft Products. This includes availability and connectivity of the following:
As Needed 24/7 Remote Support @ $90 per/call
(4) 1 hr remote support calls per/month.
Users can contact us via email or telephone.
Our support engineers use a remote access service which allows them to connect to the problematic system and fix it without having to visit your office.
(1) Free On-site Visit per/month
If an issue cannot be resolved remotely an engineer will be dispatched to site. Remote support call must be completed first before dispatch can happen.
Software Support
Software troubleshooting for standard Microsoft Products. This includes availability and connectivity of the following:
- Anti-virus Scanning
- Anti spam
- Windows Troubleshooting
- Data Backup/Recovery
- Windows updates
- Software installation
- Patch management
- Message archiving
- Exclusive 24/7 response time to calls just like an IT department
- Ensure you have a solid backup and disaster recovery plan
- Fixed fees no surprises
